Kinly has announced the promotion of Duncan MacPherson to global service director. MacPherson joined Kinly as a support manager back in 2009 and over the last 15 years, he has earned a series of promotions leading to his new role.
With 20 years of industry experience, MacPherson has a track record in service management and operations roles. In his new role, Duncan will be responsible for overall service delivery management of these offerings to ensure consistency of delivery globally.
Prioritising continuous growth and improvement, MacPherson will drive innovation in operations and service offerings through the development of service roadmaps, in collaboration with IT and product marketing teams. He will produce technical content and operational documentation for marketing teams, and partner with sales and marketing to develop unique selling propositions, go-to-market strategies, and demand generation campaigns.
Tom Martin, CEO, said: “Duncan brings a wealth of knowledge and expertise to this new position. His proven track record of leadership and commitment to excellence make him the perfect fit to drive our service initiatives forward and further enhance our customer satisfaction levels.:
He added: “As global service director, Duncan will play a pivotal role in shaping the future of our service organisation, focusing on innovation, efficiency, and continuous improvement. His strategic vision and dedication to customer-centricity will ensure that Kinly remains at the forefront of delivering unparalleled service solutions, tailored to meet the evolving needs of our diverse clientele.”
MacPherson commented: “I am thrilled to take on this new role within Kinly and lead the global service team. Our drive to deliver best-in-class technology and customer satisfaction aligns perfectly with my passion for innovation and operational efficiency. I look forward to delivering excellence on a global scale and driving our service offerings to new heights.”
